1. Scope
This policy applies to self-serve CleanedWeb subscriptions purchased directly from Vaso Ventures LLC. CleanedWeb is intended for business use. Enterprise subscriptions, custom coverage, onboarding, backfills and other contracted services are governed by the applicable order form or signed agreement.
This policy forms part of the CleanedWeb Terms of Use. A signed agreement controls if it expressly conflicts with this policy. Nothing in this policy limits a right or remedy that cannot lawfully be limited.
2. Annual billing and monthly Units
Self-serve plans are billed for a full annual term. Included CleanedWeb Units are allocated monthly during that paid term and reset each month. An annual payment does not make the full year’s Units available as one balance.
Unused monthly Units expire at the end of the applicable allocation period, do not roll over and have no cash value. Promotional or complimentary Units are not refundable or redeemable for cash.
3. First-purchase refund window
You may request a full refund of your first self-serve subscription payment within 14 calendar days after purchase if your workspace has consumed no more than 5,000 Units from the paid subscription allocation after activation.
If approved, the subscription and paid access end when the refund is processed. You must stop using and delete delivered Data as required by the Data Usage Agreement. This first-purchase window applies once per customer organization and does not reset when a new workspace, account or payment method is created.
4. Annual renewals
You may request a full refund of an annual renewal payment within 7 calendar days after the renewal charge if no Units from the renewed term have been consumed. If Units have been consumed, the renewal is not refundable except in another circumstance expressly covered by this policy or required by law.
We may send renewal reminders where required by law or stated at checkout. You remain responsible for cancelling before the renewal date if you do not want the subscription to renew.
5. Billing and activation problems
We will provide an appropriate full or partial refund when we verify:
- A duplicate CleanedWeb charge or an amount charged contrary to the selected plan or signed order.
- An unauthorized charge, subject to reasonable identity, account and payment verification.
- That CleanedWeb cannot activate the purchased plan or agreed initial market and cannot provide a reasonable replacement accepted by you.
- That we continued charging after a cancellation had validly taken effect.
6. Sustained material service failure
If the core paid service or purchased market is materially unavailable for 10 consecutive calendar days after you notify us, and we cannot restore it or provide a reasonable replacement accepted by you, you may request a prorated refund for the materially affected unused portion of the current paid term.
A field, listing, source or feature changing or becoming unavailable does not by itself qualify when the purchased service remains materially usable. Service levels and remedies expressly stated in a signed agreement control for that agreement.
7. Cancelling a subscription
You may cancel a self-serve subscription through the secure billing portal or by contacting info@cleanedweb.com. Cancellation normally takes effect at the end of the current paid annual term, prevents the next renewal and does not by itself create a refund.
You may continue using the service through the effective cancellation date while the account remains in good standing. Monthly Unit allocations continue only through the paid term and remain subject to the plan limits and these agreements.
8. What is not refundable
Except where another section of this policy or applicable law requires otherwise, we do not refund payments for:
- A change of mind after the applicable refund window.
- Used, expired or unused Units after the applicable refund window.
- Customer-side integrations, configuration, credentials, systems or failure to use the service.
- Disclosed coverage, freshness, source, field or availability limitations.
- Accounts suspended or terminated for non-payment, misuse, security risk or material breach.
- Taxes that have already been remitted and cannot lawfully be recovered, except where the law requires reimbursement.
9. Enterprise and custom services
Enterprise refunds, service credits and termination rights are governed by the applicable order form or signed agreement. Unless that agreement states otherwise, committed licensing, dedicated capacity, completed onboarding, completed milestones, custom development and delivered backfills are non-refundable.
10. How to request a refund
Email info@cleanedweb.com from an account owner or billing contact. Include the customer organization, workspace, charge date, amount, invoice or payment identifier and the reason for the request. Do not send full card or bank-account details.
We may request information reasonably needed to verify the account, usage, service condition or payment. Approved refunds are returned to the original payment method. Payment providers and financial institutions control when the funds appear after submission.
11. Changes and contact
We may update this policy prospectively by posting a revised version and changing the effective date. A version in effect when a payment was made governs that payment unless applicable law or a signed agreement requires otherwise.
Questions about cancellations or refunds may be sent to info@cleanedweb.com.