Refunds and billing review

Prepaid purchases#

This section applies to purchases explicitly offered as prepaid credit. Those purchases are not subscriptions, and credits purchased under that offer do not expire. Stopping API usage does not automatically refund a purchase or close your account. Promotional credit and free record allowances have no cash redemption value.

For an existing subscription, an earlier purchase, or a separate signed agreement, the terms applicable to that purchase govern. A change to the public pricing page does not cancel a subscription or convert it into prepaid credit. This page does not replace those terms or rights provided by applicable law.

Request a review#

If you believe a payment is duplicated, unauthorized, incorrect, or relates to a service problem, email info@cleanedweb.com from your account or billing email.

Include:

• The invoice or payment reference, charge date, amount, and currency.
• Your workspace or account identifier.
• The reason for your request and, for usage questions, the relevant run or trace identifier.

Do not send full payment-card numbers, bank details, passwords, or API keys. We may ask for information needed to verify the account and understand the charge.

Failed or partial runs#

A collection can stop before reaching all intended records. Send the run identifier and describe the missing or invalid output so we can compare the execution result with the billing record. Do not repeatedly rerun an uncertain request to investigate a charge; another execution may create additional usage.

A failed request, a partial response, and a billing error are different situations. Any correction or refund depends on the records and terms applicable to the purchase. This page does not promise an automatic refund or a fixed eligibility window.

Review outcome#

We will communicate the outcome of the review and any proposed correction or refund. A request is not approval. Payment-provider processing times apply to any refund issued, so a confirmed refund may not appear immediately in your account.

Your statutory rights remain unaffected. For account closure or deletion, see our Privacy Policy or contact us.